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Most managers think that they understand the processes that are executed on an ongoing basis in their organizations. However, how well do they really understand these processes? In fact, there is probably a good understanding of the work processes at a high-level. However, this understanding and clarity gets very hazy at a detailed level. This lack of clarity in the process details is what keeps managers from recognizing the inefficiencies that will lead to process improvement and greater efficiencies.
Process modeling is a way to gain an understanding of your business processes at a detailed level, allowing you to see the redundancies, the extra handoffs and the inefficiencies that are occurring on an ongoing basis. Modeling provides a precise syntax of pictures and words that allow you to see what is going on and identify process improvements in terms of cost, time, effort, safety, governance, etc. This class will provide the fundamentals to help you get on the path to gaining these benefits using process modeling techniques.